FAQ

Will a Hoxyheads helmet cover fit any ski helmet?

Yes, one-size fits all! All Hoxyheads helmet covers have an elastic cord that can be attached to the side pieces of the ski helmet and can be pulled tight in the back for optimal fitting to the helmet. 

Pay attention! Hoxyheads ski helmet covers are NOT suitable for ski helmets with visor!

How do i fix a Hoxyheads helmet cover on my ski helmet?

Hoxyheads helmet covers are easy to fix on your ski helmet. You pull the strap of the helmet through the two loops at the earpieces. Then the cover can be tightened with the elastic drawstring and stopper at the back.

Can I still wear my ski goggles?

Yes, of course! On the back is an opening so that ski goggles can be fitted.

How do i fix Hoxyheads helmet ears on my helmet?

Hoxyheads helmet ears and tails are easy to fix on top of your ski-, bicycle or skate helmet. Clean and dry surface before application. Than peel tape from fastener and press firmly into place. Adhesive reaches maximum strength after 24 hours. So fix this the day before you go skiing!

Note: Only use approved methods to clean your helmet. Using other unapproved chemicals or methods may damage the helmet. Check the manual of your helmet or try it on a small piece of the helmet first.

Where can i buy Hoxyheads products?

Hoxyheads articles are sold by sports shops and ski specialty stores throughout Europe. Is there no store nearby? Then you can order Hoxyheads online at this website or send us an email and we’ll tell you where the nearest shop is for you. Soon you will find a store finder on this website.

Which payment methods are accepted and is it safe to pay online?

The payment methods we use on our website are iDeal, PayPal and credit card (VISA, Mastercard, American Express). All payments on our website take place on a fully secured payment platform.

What are the shipping costs?

For international orders we charge the following fees:

Country Shipping costs
Belgium € 3,95
Bulgaria € 12,95
Denmark € 5,95
Germany € 3,95
Estonia € 7,95
Finland € 12,95
France € 7,95
Greece € 15,95
Hungary € 5,95
Ireland € 7,95
Icelandon request
Italy € 9,95
Croatia € 12,95
Latvia € 7,95
Liechtenstein € 7,95
Lithuania € 7,95
Luxemburg € 5,95
The Netherlands€ 2,95
Norway € 15,95
Austria € 7,95
Poland € 3,95
Portugal € 7,95
Romania € 12,95
Serbia € 17,95
Slovenia € 7,95
Slovakia € 5,95
Spain € 9,95
Czech Republic € 3,95
United Kingdom € 7,95
Sweden € 7,95
Switzerlandon request

How long will it take to receive my order?

In the table below you see the delivery schedule for orders within the Netherlands.

Ordered and paid onDelivered on
Monday before 13.00 hTuesday
Tuesday before 13.00 hWednesday
Wednesday before 13.00 hThursday
Thursday before 13.00 hFriday
Friday before 13.00 hSaturday
SaturdayTuesday
SundayTuesday

See the table below for the estimated delivery times outside the Netherlands. Please contact us if your country is not in the table below.

Country Delivery time in business days
Belgium1 to 2
Austria2
Bulgaria6
Croatia4
Czech Republic3
Denmark2
Estonia4
Finland5
France3
Germany2
Greece6
Hungary3
Icelandon request
Ireland3
Italy4
Latvia4
Liechtenstein3
Lithuania4
Luxemburg1 to 2
Norway5
Poland3
Portugal5
Romania4
Serbia6
Slovenia3
Slovakia3
Spain5
Sweden3
Switzerlandon request
United Kingdom3

How do I return an item?

You can return or exchange your purchase within 14 days, without giving any reason. This period starts on the day of receipt of the product. In these 14 days you must have notified us via e-mail that you want to send / exchange an item.

Exchange

Exchange is only possible by re-ordering the desired product and returning the already ordered & received products. After 14 days the trial period expires and you can no longer return / exchange.

Return shipments

Return shipments are at the risk of the customer. This means that Hoxyheads is not liable for damage or loss of returned products. Hoxyheads therefore requests the customer to request a shipping receipt and to store it properly. The costs for the return shipment are at the expense of the customer. For a quick and correct handling it is important that the customer uses the return form that can be downloaded here. The return form must be fully completed by the customer. The product must be returned by the customer in the original packaging. The customer must also ensure proper packaging of the return shipment. After receipt of the returned product and return form, Hoxyheads will reimburse the costs of the product within 14 days at the latest. If the customer returns the entire order, the customer will also receive the shipping costs incurred for the order.

Products must be in new condition / store condition

During the trial period, the customer may unpack or use the product as they would in the store. If the product is used in such a way that it is no longer in new condition / store condition, it may be that the customer receives less money for the product.